This Privacy Policy ("Policy") describes how LML Repair ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website (the "Site") at lmlrepair.com, use our repair services, or use related features such as bookings, quotes, tickets, mail-in, shop, DIY repair guides, community Q&A, and newsletters.

Information We Collect and How We Collect It We collect information from you in a few different ways:

Information You Provide: You may provide us with personal information, such as your name, email address, phone number, mailing address, and device information, when you submit a repair request, book an appointment, request a quote, create a ticket, place a shop order, contact us for customer support, subscribe to our newsletter, post in community features, or participate in a promotion.

Device and Browsing Information: We may automatically collect information about your device and browsing activity when you visit our Site. This information may include your IP address, browser type, operating system, the pages you visit on our Site (including DIY repair guide pages), referring URLs, and the time and date of your visit.

Cookies and Other Tracking Technologies: We may use cookies and similar technologies to operate the Site, remember preferences, measure traffic, improve content, and (where enabled) deliver or measure advertising — including third-party advertising networks such as Google AdSense or similar partners. Learn more about how Google uses data for advertising at https://policies.google.com/technologies/ads. See also Google's Advertising Policies at https://support.google.com/adsense/answer/48182. You can control cookies through your browser settings; disabling cookies may limit some Site features.

How We Use Your Information To provide and improve our services, including processing repair requests, bookings, quotes, tickets, mail-in orders, and shop purchases. To publish and improve DIY repair guides and related educational content on the Site. To personalize your experience on our Site. To send transactional messages about your repair, order, or account, and (with appropriate consent where required) marketing communications. To analyze Site usage so we can improve navigation, content quality, and performance. To show or measure advertising on the Site where advertising partners are enabled. To protect the security of our business, customers, and the Site, and to comply with law.

Advertising and Analytics Partners If we use advertising or analytics partners (for example Google), those partners may collect or receive information about your use of the Site via cookies or similar technologies, subject to their own policies. We do not sell your repair ticket contents or device diagnostic details to advertisers.

DIY Guides and Community Content When you browse DIY guides, we may collect standard analytics about which guides are viewed. If you submit community questions or comments, that content may be public on the Site. Do not post passwords, payment details, or sensitive personal data in public posts.

How We Share Information We may share information with service providers who help us operate the Site and business (for example hosting, payment processing, shipping, email delivery, and analytics/advertising partners), under appropriate contractual protections. We may share information when required by law, to protect rights and safety, or in connection with a business transfer. We do not sell customer lists of repair customers as a standalone product.

Data Retention We retain personal information as long as needed to provide services, meet legal and warranty obligations, resolve disputes, and operate the business. Repair and ticket records may be retained longer than marketing contacts. You may request deletion subject to legal and operational limits (see Data Retention & Deletion Policy).

Your Choices You may unsubscribe from marketing emails using the link in those emails. You may request access, correction, or deletion of personal information by contacting lookmanlookrepair@gmail.com. You may control cookies through your browser or applicable preference tools.

Children's Privacy Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Security We take reasonable administrative, technical, and physical measures to protect personal information. No method of transmission or storage is 100% secure.

Changes to This Policy We may update this Policy from time to time. The updated version will be posted on the Site with a new effective date. Continued use of the Site after changes means you accept the updated Policy.

Contact Us Questions about this Policy: lookmanlookrepair@gmail.com or https://www.lmlrepair.com/contact