Mail-in Repair Policy

1. Request and approval

Submit a request at /mail-ins with your contact details, device model, fault description, and return address. Request submission does not guarantee repair availability or authorize shipment.

Staff review the request and provide a quote. Review and approve the quote using your private request link before sending the device. Mailing instructions are released after approval. Keep the private link secure; it gives access to your request and quote.

2. Repair and shipping charges

The quote separates repair, diagnostic, inbound shipping, and return shipping charges. Staff include applicable tax in the quoted amounts. The quote must explain what is payable if repair is declined or cannot be completed.

There is no automatic shipping-label purchase or upfront payment on the request form. Staff confirm the shipping method, label arrangements, and payment instructions for the approved request. Quote approval records consent; it does not itself charge a card.

3. Packing and device condition

Use the confirmed mailing address and follow staff and carrier packing instructions. Include the request reference in the package. Do not send devices with swollen or damaged batteries. Discuss liquid damage, battery concerns, previous repairs, or other unusual conditions before shipment.

4. Assessment and changed estimates

An initial estimate may need revision after physical assessment. Additional paid work requires approval of a revised quote. Approval of a previous quote does not authorize an increased repair price. If repair is declined or unavailable, contact staff to arrange return under the charges and conditions already agreed.

5. Data and device access

Back up your data where possible before sending a device. Repairs and data recovery cannot be guaranteed, and some faults or procedures can affect stored data. Do not send passwords through the request form. Discuss any testing access directly with staff.

6. Progress, payment, and return

Staff record receipt, repair progress, and return tracking. Keep the return address current and notify staff of changes before shipment. The agreed payment must be settled before return shipment; staff may record that no payment is due where applicable. Delivery timing depends on repair complexity, parts, and the carrier; the request form does not guarantee a delivery date or insurance coverage.

7. Warranty and refunds

Qualifying repairs carry the existing 90-day parts-and-labor warranty for the original repair. New damage, unrelated faults, and other exclusions in the Warranty Policy still apply. For a warranty concern after a mailed repair, contact staff with the original ticket or request reference before shipping again. Any shipping charges for a warranty return must be agreed in advance.

Repair refund requests follow the Refund Policy and the approved quote, subject to applicable law.

8. Related policies and contact

See the Terms of Repair, Warranty Policy, Refund Policy, and Privacy Policy.

Questions: lookmanlookrepair@gmail.com.